Frequent Asked Questions

Installation Questions

What type of pipe material does Wexstar Water Conditioner treat?

Wexstar Water Conditioner is suitable for all pipe materials: iron, galvanized iron, copper, steel, stainless steel, plastic, PVC, PE-X, compound pipes (any material mixture), etc.

FAQ image

Do plastic pipes and copper pipes need scale protection at all?

Yes. Plastic and copper pipes are prone to calcification, too. The smoother a surface is, the longer it can resist the process of calcification. It may take longer until plastic or copper gets a first layer of scale. However, once that first layer has built up, the scaling process proceeds just as fast as on any other surface or material.

Does the winding direction or number of winding matter?

The winding direction (either clockwise or counterclockwise) doesn’t matter; each impulse cable can be wrapped either way.

The number of windings around the pipe does not have to be necessarily equal to each other, and the unit will perform well regardless. Winding the cables a few inches away from the Wexstar Water Conditioner device is ok as it won't affect the transmission of the electrical impulses. Ideally, we recommend winding the impulse cables as tightly and neatly together as possible for maximum performance.

FAQ image

Can the Wexstar Water Conditioner be installed vertically or upside down?

The orientation of the unit or cables does not matter! Wexstar Water Conditioner can be installed vertically, horizontally, or even upside down; regardless, it will work the same. It will treat the water from the point you install the unit onwards and will protect the rest of the piping system.

FAQ image

Where should the Wexstar Water Conditioner be installed?

Wexstar Water Conditioner should be installed on your main line coming in after any pressure tank, sediment filter or whole house filter you may have, and before the split into both the cold line and water heater leading to the hot line. Anything else, including a water softener, RO system, or UV filter, would be fine afterwards.

Wexstar Water Conditioner will treat your whole piping system downstream from the point of installation forward and about 10m backwards

How long until I see results?

After the installation, you will see some or all of the typical effects. Depending on the water composition, one effect may be stronger than the other. Some users have seen some effects right away, others after a month, and some others after a few months. To have the whole limescale removed from your piping system, it can take from a few months to six months.
Please find attached a link of what to expect.
https://wexstarwater.ca/expect

Performance Questions

How long does it take Wexstar Water Conditioner to sanitize the pipes?

After the installation, you typically see some or all of the effects in the first few days. Depending on the water composition one effect may be stronger than the other. Typically, you notice that soap and shampoo lather much better, then you may expect the water boiler, kitchen and bathroom to begin to lose limescale accumulation. We have users who have seen some effects right away, others after a week and some after a month. The whole lime scale disintegration process from your piping system usually can take from a few weeks up to six months; This will vary on the amount of build up through out the past years.

Can the Wexstar Water Conditioner be used with a Water Softener?

Yes! Wexstar Water Conditioner can be used by itself or in combination with the water softener; you can use it either way; if you want your water to be softer, you can keep using both the water softener and Wexstar Water Conditioner, or if your goal is to simply remove the lime scale from the pipes and appliances, you can use just Wexstar Water Conditioner. Also We recommend to place Wexstar Water Conditioner before the water softener so the softener is treated as well.

How long does the effect last?

Wexstar Water Conditioner continuously removes new and existing limescale. When mono-crystals are created by the impulse variation, it is important that they grow as long as possible before they start their way through the piping system. The larger the crystals, the longer it takes until the crystals fall apart again and eventually "die". In warm water, these crystals grow faster and therefore are stronger and live longer. This explains why the Wexstar Water Conditioner-effect lasts the longest in warm water (up to seven days) and shorter in cold water (approx. two to three days).

What kind of warranty do I get with the Wexstar Water Conditioner?

Wexstar Water Conditioner has a full 3-year warranty to cover manufacturing defects and workmanship. It is TÜV-certified and is CE, CUL and UL listed. By purchasing from the manufacturer and the listed distributors, your warranty is well-assured. Canadian quality standards and excellent customer service have been our priority for over 20 years.

FAQ image

Does Wexstar Water Conditioner help with green colored water from copper pipes?

Green-colored copper pipes are an indication of oxidized copper or copper rust, similar to rust in iron pipes. The Wexstar Water Conditioner treatment produces hydrogen dioxide (H2O2), which protects blank copper surfaces against oxidation. This way, Wexstar Water Conditioner reduces the green colorization of the water.

Will the scale that is cleaned out block the pipe?

No, the scale is slowly dissolved back into a solution, and the calcium and magnesium is washed away in the water as a fine powder.

FAQ image

I heard similar products do not work. Why does the Wexstar Water Conditioner work?

There are similar-looking products to the Wexstar Water Conditioner on the market that claim to do the job, but don't. Almost all other products on the market are working with inductive (electromagnetic) technologies. You can easily recognize them by their thinner cables. Those cables run in a loop from the electronic unit to the pipe and back into the unit.

In comparison, Wexstar Water Conditioner works exclusively with capacitive impulses that guarantee a stable output. Its impulse cables end on the pipes, similar to antennas. Furthermore, regardless of inductive or capacitive impulses, Wexstar Water Conditioner utilizes far wider frequencies of 3,000 - 32,000 Hz (= 3-32 kHz) and operates with energy levels at 24V.

FAQ image

Availability Questions

Where can I purchase a Wexstar Water Conditioner?

Wexstar Water Conditioner is available directly through our website. We deliver to Canada & USA currently. And through multiple authorized dealers in USA and Canada. Link: https://wexstarwater.ca/descaler/product/water-conditioner

Have Any Other Questions?

Please feel free to fill out the form below or email us at [email protected] if you have any additional questions about Calmat. We will get to you as soon as we can!

FREE ShiPPING TO CANADIAN PROVINCES

Say Goodbye To Salt & Chemicals In Your Water.

A maintenance-free way to treat existing and prevent new scale and rust in your pipes, appliances. Keeping your home and family healthy!

Why Wexstar?

The Wexstar Water Conditioner is simply the highest quality, best eco-friendly, cost-saving solution for better water in your home. Please contact us for any questions you may have!

Copyright © 2026 Wexstar Water | Spacio Innovations Inc. All rights reserved.